Our service has been committed to supporting parents, carers, children and young people since our beginnings in 2000.
We have seen many challenges over the years, but the recent COVID-19 pandemic is a new and daily changing set of circumstances.
Our message to everyone that we support is that we will continue to offer our services to parents, carers, professionals and children and young people, but that we need to adapt this to follow government and NHS advice.
Our support and what we can do
We are offering contact via telephone, emails and video calls. Parents, carers, professionals, children and young people can still contact our service on our main helpline and email address.
Direct Help and Support 0131 370 6730
Families we are already engaged with can continue to contact staff members directly by phone, text and email.
Our dedicated team members can continue to offer advice and information on all matters relating to learning difficulties:
- the conditions which may give rise to learning difficulties such as dyslexia, ADHD, autism, dyspraxia, DCD, Tourette syndrome
- how to access statutory services including health, education and social work
- local support services in your area
- the rights of parents, carers and children and young people
- the duties of local authorities
We can offer emotional support:
- an opportunity to speak on a 1 to 1 basis with a member of our multi-disciplinary team, who will understand your experiences and concerns
We will support you to communicate with others:
- members of our Family Outreach Team can refer you to relevant services
- the team can support you to communicate with professionals and can communicate directly with them on your behalf
- we can support you to attend meetings virtually, this means joining through video technology and telephone conference calls
Our children and young people’s outreach specialist continues to offer support and advocacy:
- offering support and advice to children and young people via text, Whatsapp, phone or email
- providing regular 1:1 support and advice via video chat services. It is important to note that we are not able to provide counselling, however we can offer emotional support or a regular check in.
- where essential meetings are going ahead, providing advocacy through the use of technology
- communicating with professionals on behalf of children and young people using technology
- adapting government/health information and guidance to suit the needs of individual children and young people
- creating resources or social stories for individual children and young people
- providing advice, support and strategies to parents and carers of children and young people currently accessing support from the Children and Young People Outreach Service.
For further information on COVID-19 please see the links below:
Scottish Government - https://www.gov.scot/coronavirus-covid-19/