Just knowing that there is someone who cares and understands can be the first step towards improving the lives of those affected by learning difficulties.
Who we are:
• We offer practical and emotional support to parents and carers of children and young people up to the age of 25 years with learning difficulties.
• We provide a range of services to professionals, including advice, information and support and training workshops.
• Our team is experienced in a range of disciplines including health, education and social work.
What we provide:
• Information and advice regarding difficulties with learning including specific conditions such as dyslexia, dyspraxia, ADHD, autism spectrum and related mental health and wellbeing issues.
• Guidance on rights and responsibilities ensuring access to education.
How we work:
• We strive to work closely with a range of professionals to build a network of support around the family.
• We keep the child/young person at the centre of everything we do.
• Our work is underpinned by Scottish Government legislation, policies and procedures, including GIRFEC (Getting It Right for Every Child) as well as the UNCRC.
• We empower parents and carers by ensuring they are prepared for meetings and have clear expectations of their desired outcomes.
What can you expect from our service:
• At our initial contact we identify key concerns which will form the basis of our support.
• We follow up the initial call with an email summary detailing the nature of our involvement.
• We provide support by phone and email, and attendance at meetings (under specific circumstances).
• Once we have progressed matters as far as possible our role will come to an end.
• Should further issues arise and you require our support again in the future, you can make contact at any time. Please be aware that if you do, there may be a waiting list.
How we look after your information:
We always take great care with your personal information. You can read our Direct Help and Support Privacy Statement here. Please contact us at firstname.lastname@example.org, or call on 0131 475 2330 if you would like more information about this.
Feedback about our service
If you have accessed support from our Direct Help and Support Service, we would like to ask for your views about your experience. You can find our feedback forms here Feedback form for Parents/Carers and Feedback form for Professionals, it should take around 5 minutes to complete and is completely anonymous. Your views will help us to improve the service we provide and will give us the opportunity to tell others about the impact of our work. If we can show the value of our work to funders this helps us to keep providing a free service to parents and carers.