Privacy Policy

We want everyone who supports us, or who comes to us for support, to feel confident and comfortable with how anything you share will be looked after, especially personal information. This policy should help you understand what information we collect from you, how we use it and your rights and choices when it comes to managing and safeguarding your data.

If you’re looking for our Direct Help & Support policy, you can find it here.

Who we are

This website is operated by Salvesen Mindroom Centre and whose registered address is Salvesen Mindroom Centre, Suite 4/3, Great Michael House, 14 Links Place, Edinburgh, EH6 7EZ.

Salvesen Mindroom Centre is a recognised Scottish charity SC030472, and a company limited by guarantee and registered in Scotland SC 209656.

We are a data controller under the General Data Protection Regulation (GDPR) Data Protection Act (2018).

We are committed to protecting and preserving the privacy of our visitors when visiting our site or communicating electronically with us. Below you’ll find our commitments and measures that help us respect your privacy.

The types of information we collect from you

Personal information

This includes details such as your name, date of birth, email address, postal address, and any other information you provide.

We may use this information:

  • – To update you on your donations or an event that you have signed up for.
  • – To complete arrangements when you volunteer with us.
  • – To keep a record of your relationship with us.
  • – To invite you to give feedback on our services.

– To comply with the Charities Act 2016 and follow the recommendations of the Charity Commission, which require us to identify and verify the identity of supporters who make major gifts so we can assess any risks associated with accepting their donations.

Sensitive personal information

Due to the nature of our work, you may share your personal experiences or that of a child/young person with us. If this is case, no matter how we receive sensitive personal information (by telephone, email, face-to-face or other), we will treat it with extra care, confidentiality and in accordance with this Privacy Policy.

We will only use this information:

  • – To deal with your enquiry, advice and support on a personal level.
  • – When you have given us explicit consent that you are happy for us to share your story on our blog or resources.

If you are sharing your story and personal experience, you can always choose to remain anonymous.

Information about Children and Young People

Wherever possible, we will ask for consent from parents to collect information about anyone under 16 years of age. This may be if they volunteer to fundraise for us, join events or share their stories for our case studies.

How we collect your personal information

We aim to process the minimum amount of your personal information to fulfil our obligations. If you do not agree to us processing your personal data, we may not be able to provide you with the services, support or information you have requested.

If you contact our Direct Help and Advice services, we will not process your personal information other than for the purposes of providing you with advice.

We may collect your information in a number of ways when you interact with us, including:

  • – When you make a donation.
  • – When you volunteer for an event or training.
  • – When you enquire about our services, support, resources or interact with us in other ways.

When you visit our website

We collect general information which could include which pages you visit most often and which services, events or information would be of most interest to you. We may also track which pages you visit when you click on links in emails from us.

We also use cookies to help our site run effectively. We explain these and what they mean for you further below.

When you interact with us through third parties

For example, if you provide a donation through a third party such as our Raisely page. Or through one of the other third parties that we work with.

Embedded content from other websites

This includes videos, images, resources, and articles. Embedded content from other websites behaves in the same way as if the visitor has visited that website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


Cookies are small text files that are stored on browsers or devices.

We use cookies to determine the popularity of content on our site so we can analyse site traffic and trends, and better understand the online behaviours and interests of people who interact with our services.

If you leave a comment on our site, you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

You can opt out of all our cookies (except the strictly necessary ones). This may however mean that our website may not function for you as we would like it.

Third party cookies

The code provided by Twitter and Facebook to include additional functionality on our website may, by default, set cookies. For information about these third party cookies, go to:

Twitter –

Facebook –


If you would like us to keep you informed of activities, services and events that may be of interest to you, you can sign up to our email newsletter. You can update your preferences or unsubscribe at any time.


We use MailChimp to deliver our email newsletter. When signing up, your email address and further details are stored by MailChimp who use this information to send and evaluate the newsletter on our behalf. They will not use this data to contact newsletter recipients personally or forward details to third parties.

You can find their privacy policy at

How long we retain your data

We will keep your personal information for as long as we need it to provide our services or resources to you. We endeavour to keep your personal information up to date, but if you think that we are holding information which is inaccurate or you are otherwise unhappy about Salvesen Mindroom Centre’s use of your personal information, please let us know by sending an email to

The personal information that the Salvesen Mindroom Centre collects from you may be transferred to and stored at a destination outside the European Economic Area (“EEA”) and it may be processed outside the EEA by the staff of the Salvesen Mindroom Centre’s suppliers. As you will appreciate, the transmission of information via the Internet is not completely secure. Although the Salvesen Mindroom Centre will endeavour to protect your personal information, we cannot guarantee the security of your data transmitted to the website. Any transmission is at your own risk.

Sharing personal information

We will not sell the personal information that we collect from you. The Salvesen Mindroom Centre uses the personal information that it collects, to provide its services.

In the following circumstances, we may need to share your personal data with other parties: (i) where we have retained other companies or individuals to carry out certain services for us; (ii) where a related or associated company requires the information; (iii) in the event that some or all of Salvesen Mindroom Centre’s activies are transferred to another organisation; or (iv) where the Salvesen Mindroom Centre is required by law to release or disclose customer information.

We will never sell or share your personal information with a company to use for their own purposes.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.