How we work with you

Some common issues

Your child or young person may be having difficulties in school and you’re unsure where to go next.  

You may not know about the kinds of support your child/young person can expect in school and in the wider community.  

Or you may be uncertain about your rights and what you can ask for. 

We’re here to offer you advice, information and practical or emotional support.  

What to expect

You can contact us by phone, email, through our website or social media. One of our Family Advice Specialists will respond and be there to listen and help plan your next steps.

You may wish to speak or message with our Family Advice Specialist a number of times, working through your concerns. For some, it may only be one call or message.

When enhanced support is needed, you may be referred on to our Family Outreach Specialists, who will create an individualised support plan with you to agree actions and outcomes.

Trauma-informed Practice

Many of us will experience trauma at some point in our lifetime. Trauma can occur from an event, series of events, or circumstances that a person experiences as harmful or threatening and that have a lasting adverse impact on a person’s individual wellbeing. Trauma informed practice is based on an understanding of how trauma affects individuals.

At Salvesen Mindroom Centre, we are committed to ensuring the work we do is trauma informed. We have undertaken training as a staff team to ensure we have up to date knowledge about trauma and trauma informed practice.

Find out more

Back to School toolkit

Check it out

Children’s Rights and Participation

Find out more about children’s rights and some of the things that are being done to help make the lives of all children and young people better.

Find out more

Real life – real stories

Read about the kinds of support we provide in our anonymised real-life stories.

Our work


We’re always developing new resources with the latest advice, findings and research. These aim to raise awareness and make a difference to the lives of parents, carers and children and young people with learning difficulties.

See our full resources